- #Microsoft phone installation id not working how to#
- #Microsoft phone installation id not working verification#
- #Microsoft phone installation id not working password#
App passwords are not workingįirst, make sure that you have entered the app password correctly. The app can generate random security codes that you use to sign in, and these codes don't require any cell signal or internet connection. If you often have delays due to bad cell signal, we recommend you use the Microsoft Authenticator app on your smartphone. The next time you sign in, you will be prompted to set up multi-factor authentication again. If you don’t have another method configured, contact your admin and ask them to clear your settings.
#Microsoft phone installation id not working verification#
If you received multiple verification codes, only the newest one works. Select the phone number or delivery method you want to use. Select Use a different verification option on the page that's waiting for your verification. If you've waited several minutes for a text or call, the fastest way to get into your account is to try a different option. Make sure that you have good cell signal, and if you are trying to receive a text message make sure that your phone and service plan support text messages. If you've successfully received texts or phone calls to your phone in the past, then this is probably an issue with the phone provider, not your account. There are several reasons why you may try to sign in, but not receive the text or phone call. I am not receiving a text or call on my phone Have them clear your settings so the next time you sign in, you will be prompted to set up your account again. If you have not configured a secondary authentication phone number, then you will have to contact your administrator for help. If your primary phone number and your mobile app are on the same phone, you need a third option if your phone is lost or stolen. It is important to configure a secondary authentication phone number. Select the phone number that you have access to.Īfter you're back in your account, manage your settings to change your authentication phone number.
When prompted to further verify your account, choose Use a different verification option. To sign in using the alternate phone number, follow these steps: If you have set up multiple verification options, including a secondary phone number or an authenticator app on a different device, you can use one of these to sign in.
#Microsoft phone installation id not working how to#
If your admin isn't sure how to accomplish this, point them to this article: Manage users and devices. If your phone was lost or stolen, we also recommend that you have your administrator reset your app passwords and clear any remembered devices. The second is to ask your administrator to clear your settings. The first is to sign in using your alternate authentication phone number, if you have set one up. There are two ways to get back in to your account. If the issue you're having is not included here, please provide detailed feedback in the comments section so that we can improve. This article discusses some issues that you may experience with two-step verification. Having trouble with two-step verification
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